About this course

In today’s highly competitive business environment, interpersonal skills are a critical component for promoting customer satisfaction and organizational success. Providing world-class customer service requires a unique combination of effective communication strategies, persuasion techniques, and conflict resolution skills.

The Open University of Tanzania Customer Service Management short course provides you with a practical toolkit to equip you for success and help guard your service business from failure in the face of competitive environment.

What the course covers

Providing customers with the best service possible is one of the most important objectives that any company has. At the completion of this course, staff will be motivated to and will possess the skills necessary to deliver the best service to your customers.

The course will introduce you to conflict resolution skills on handling difficulties and demanding customers, customer service skills that are critical to customer satisfaction and retention.

Who should take this course

This course is designed for service industry small business owners, managing directors, entrepreneurs, and freelancers across the service industries who want to build loyal customers who will then become organic ambassadors for an organizational and who wishes to learn how to successfully grow a resilient business, even amid challenging market conditions. The content would also be useful for experienced professionals who have started a new business within their field and want to know how to ensure its long-term success.

This course is for you if you want to
  1. Develop skills to service your customer well with 100% satisfaction.
  2. Develop skills to handle customers so effectively using the world’s best tips, practices and techniques.
  3. Take your customer service management skills to a whole new and much-advanced level to better do your job as a customer service professional.
  4. ......
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